Shipping policy

================================================================================ DERMA LIGHT CO. SHIPPING POLICY ================================================================================ Last Updated: March 2025 -------------------------------------------------------------------------------- 1. SHIPPING COVERAGE -------------------------------------------------------------------------------- DermaLight Co. proudly offers FREE nationwide shipping across all nine provinces of South Africa: - Eastern Cape - Free State - Gauteng - KwaZulu-Natal - Limpopo - Mpumalanga - Northern Cape - North West - Western Cape We currently do not offer international shipping. All orders are shipped from our local distribution centre within South Africa. -------------------------------------------------------------------------------- 2. ORDER PROCESSING TIME -------------------------------------------------------------------------------- All orders are processed within 1-2 business days (Monday - Friday, excluding public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note: Orders placed on weekends or public holidays will be processed on the next business day. -------------------------------------------------------------------------------- 3. DELIVERY TIME ESTIMATES -------------------------------------------------------------------------------- Estimated delivery time: 15-20 business days from the date of shipment. Delivery times may vary based on: - Your location within South Africa - Courier service availability - Weather conditions - Public holidays - Peak shopping seasons (e.g., Black Friday, festive season) Please note that these are estimates only and not guarantees. While we strive to meet these timeframes, unforeseen circumstances may cause delays. -------------------------------------------------------------------------------- 4. SHIPPING COSTS -------------------------------------------------------------------------------- We are pleased to offer FREE SHIPPING on all orders within South Africa. There are no minimum order values required to qualify for free shipping. -------------------------------------------------------------------------------- 5. ORDER TRACKING -------------------------------------------------------------------------------- Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can track your order using the provided tracking information on our website or directly through the courier's tracking portal. Please allow 24-48 hours for tracking information to become active after receiving your shipping confirmation. -------------------------------------------------------------------------------- 6. SHIPPING CARRIERS -------------------------------------------------------------------------------- We partner with reputable South African courier services to ensure safe and reliable delivery of your DermaLight products. Our primary shipping partners include: - The Courier Guy - Dawn Wing - Fastway Couriers - Aramex The specific carrier for your order will be selected based on your delivery location and service availability. -------------------------------------------------------------------------------- 7. DELIVERY ADDRESS REQUIREMENTS -------------------------------------------------------------------------------- Please ensure that you provide a complete and accurate delivery address including: - Full street address - Suburb/City - Province - Postal code - Contact telephone number - Recipient's full name DermaLight Co. is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer. If you notice an error in your shipping address after placing your order, please contact us immediately at [your email] with your order number and correct address details. We will do our best to update the information before shipment, but cannot guarantee changes once the order has been processed. -------------------------------------------------------------------------------- 8. FAILED DELIVERY ATTEMPTS -------------------------------------------------------------------------------- If a delivery attempt is unsuccessful due to: - No one being available to receive the package - Incorrect address provided - Customer not responding to courier contact The courier will typically make 2-3 delivery attempts before returning the package to us. If the package is returned to us due to failed delivery attempts, we will contact you to arrange re-delivery. Additional shipping fees may apply for re-delivery. -------------------------------------------------------------------------------- 9. DAMAGED, LOST, OR STOLEN PACKAGES -------------------------------------------------------------------------------- DAMAGED PACKAGES: If your package arrives damaged, please: 1. Take photos of the damaged packaging and product 2. Contact us within 48 hours of delivery at [info@dermalightco.com] 3. Include your order number and photos in your communication We will investigate the issue and provide a suitable resolution, which may include a replacement or refund. LOST PACKAGES: If your tracking information shows that your package has been delivered but you have not received it: 1. Check with neighbours or household members 2. Contact the courier directly using your tracking number 3. If the package cannot be located, contact us within 7 days of the marked delivery date We will work with the courier to investigate lost packages. If the package is confirmed lost by the courier, we will offer a replacement or full refund. STOLEN PACKAGES: DermaLight Co. is not responsible for packages that are stolen after successful delivery to the address provided. We recommend: - Providing a secure delivery address where someone is available to receive the package - Using a work address if home delivery is not secure - Requesting delivery to a pickup point if available in your area -------------------------------------------------------------------------------- 10. DELIVERY DELAYS -------------------------------------------------------------------------------- While we make every effort to deliver within the estimated 15-20 business days, certain circumstances may cause delays beyond our control, including but not limited to: - Extreme weather conditions - Courier service disruptions - Public holidays - High-volume periods (Black Friday, festive season) - Customs inspections (for any imported components) - Force majeure events DermaLight Co. is not liable for delays caused by circumstances outside our reasonable control. We will, however, make every effort to communicate any known delays and work to resolve them promptly. -------------------------------------------------------------------------------- 11. ORDER CANCELLATIONS AND MODIFICATIONS -------------------------------------------------------------------------------- If you need to cancel or modify your order, please contact us immediately at [your email]. We can only accommodate cancellations or modifications if the order has not yet been processed for shipment. Once an order has been shipped, it cannot be cancelled. You may return the item according to our Return Policy once received. -------------------------------------------------------------------------------- 12. OUT-OF-STOCK ITEMS -------------------------------------------------------------------------------- In the rare event that an item in your order is out of stock after you have placed your order, we will: - Contact you via email within 24-48 hours - Offer a full refund for the out-of-stock item - Offer a store credit for the out-of-stock item - Offer to ship the available items and refund the out-of-stock item We will not substitute items without your explicit consent. -------------------------------------------------------------------------------- 13. LARGE OR BULK ORDERS -------------------------------------------------------------------------------- For large or bulk orders, delivery times may be extended. We will communicate any extended delivery timelines before processing your order. -------------------------------------------------------------------------------- 14. CONTACT INFORMATION -------------------------------------------------------------------------------- For any shipping-related inquiries, please contact us: Email: info@dermalightco.com Phone:084 587 1628 Business Hours: Monday - Friday, 9:00 AM - 5:00 PM SAST We aim to respond to all inquiries within 24-48 business hours. -------------------------------------------------------------------------------- 15. POLICY UPDATES -------------------------------------------------------------------------------- DermaLight Co. reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated revision date. It is the customer's responsibility to review this policy before placing an order. -------------------------------------------------------------------------------- 16. GOVERNING LAW -------------------------------------------------------------------------------- This Shipping Policy is governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the South African courts. -------------------------------------------------------------------------------- 17. ACKNOWLEDGMENT -------------------------------------------------------------------------------- By placing an order with DermaLight Co., you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy. ================================================================================ Thank you for choosing DermaLight Co.! Your journey to radiant skin starts with us. ===============================